Refund policy

Last updated: April 2025

We want you to be happy with your purchase — whether it’s from our online shop, our store in Atherstone, or one of our Midlands markets.

 

1. Online Orders

If you change your mind or aren’t fully satisfied, you can return your item(s) within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in their original packaging

• You must contact us within 14 days of receiving your order

• The return must be sent back within 14 days of notifying us

Please note: We do not accept returns for perishable plants or custom/personalised items unless faulty.

 

2. How to Return an Online Order (NEED TO CHECK WITH PARTNERS

1. Email us at  contact@ghgisbourneshopsupplies.co.uk with your order number and reason for return

2. We’ll send you the return address and instructions

3. Pack the item securely and send it back (we recommend tracked delivery)

Return postage is the responsibility of the customer unless the item is faulty or incorrect.

 

3. Items from Partners

Some of our online products are sent directly from trusted suppliers. These may have specific return instructions which we’ll provide when you contact us.

 

4. Market & In-Store Purchases

If you bought something in person at one of our markets or at our Atherstone store, please bring the item back to us with your receipt or proof of purchase, or get in touch via email to arrange a return.

We’ll do our best to help with any concerns — just let us know!

 

Questions?

We’re here to help. Just email us at contact@ghgisbourneshopsupplies.co.uk and we’ll guide you through the process.